In this case, you will have to send us a message from the email account associated to your Qustodio account.

You can ask our Support Team to close your account. If you don’t remember your password, read this article for help.

To complete the process, you need your Qustodio credentials (your email address and password). Only the account owner can close the account In order to cancel your subscription, you will need to contact Apple or Google directly, as Qustodio does not hold any billing information concerning your payment. If you paid via an in-app purchase on the Parents’ App via iTunes/App Store or Google Play Store, the subscription details are held by Apple (for iTunes/App Store purchases) or Google (for Play Store purchases). If you purchased a Premium subscription directly from Qustodio, when you close your account, Qustodio will automatically cancel your subscription and it won’t be renewed at the end of the term. What happens with my Premium subscription? Check our Help Center for how to uninstall Qustodio from an Android, iOS, Windows or Mac device. You should make sure you uninstall Qustodio from all of your associated devices before closing your account, as your Qustodio credentials are needed to execute this. Closing your account will remove the entire history and rules for all children and devices associated with your account.Ĭlosing your account won't remove Qustodio from your devices. When you close a Qustodio account, all the information available in your Family Portal is lost and cannot be retrieved. What happens when you close your Qustodio account?

What happens if you delete qustodio